"Next year we will publish a list of banks who had the most justified complaints and who had the least. So that the consumer can navigate who is customer-oriented in the market and who is not," said the head of the Central Bank Elvira Nabiullina. The measures taken by the regulator in relation to such organizations will also be published on the website.
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At the same time, the head of the Central Bank noted a significant drop in the total number of substantiated complaints against banks. For example, the practice of imposing services, misselling, has decreased by 40%.
We talked about what measures the Central Bank has taken to reduce the case of misselling here.
